This Web Hosting Agreement (this “Agreement”) also referenced as the Terms of Service (the “TOS”), is between Visual Idea Network, a LLC formed under the laws of the State of Delaware (Visual Idea) and the person (individual or legal entity) whom purchases Visual Idea’s service and agrees to the Terms of Service during the set up process (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Visual Idea’s Web hosting service.
3. Payments Shared, WordPress, VPS & Cloud
Renewal notices are emailed seven days before the actual renew date in your account. If you have a credit card on file your card will automatically be charged two days before your renewal notice is due. If your billing method is Paypal you will need to manually pay your invoice every month. All payments submitted for services are non-refundable outside of our 30-day refund policy. Service will be made inactive on accounts that are not paid by the 7th day past due. The term "Account" describes all services provided to a customer as defined by the primary ownership email and physical address. Visual Idea reserves the right to revoke this grace period if a pattern of late payment is observed or if your payment method is listed as other. All orders made with a credit card are expected to work on the monthly renewal date each month. Any accounts made inactive for non-payment are subject to a RM 50 late payment fee. Any accounts terminated due to non-payment are subject to a RM 50 restoration fee once all past due invoices have been paid.
(b) Payment Terms
All payments to Visual Idea are non-refundable after the first 30 days of service. Within the first 30 days of a Quarterly, Semi-Annual or Yearly paid service you may request that it be converted to a Monthly subscription and the remaining balance will be refunded to your original payment method. If after the first 30 days of service you request the package to be converted to a different billing cycle any additional monies will be applied to your account in the form of credits and will not be refunded. Prior to paying a renewal invoice and before your renewal date, you may have your payment terms changed at no additional charge. If you wish to cancel a Quarterly, Semi-Annual or Yearly package prior to its renewal date, your package will be pro-rated to the nearest Monthly billing cycle and any remaining funds will be credited to your account. Any cancellation as the result of a violation of our TOS or AUP will be non-refundable.
(c) Credit/Debit card and your Address on File
When an order is placed with a credit/debit card, your card is stored on file and will automatically be charged every month two days before your due date. For security purposes, your address on file with us must match the address of your credit/debit card. If this address does not match, our payment gateway will not accept the transaction. If you have a credit card on file and the transaction is declined due to the address this transaction might show up as a pending charge but will not be processed through. If you have a debit card on file and the transaction is declined due to the address your bank will pull the money out of your account but this money will be refunded back to your account by your bank. It is recommended to always store a credit card on file instead of a debit card.
(d) 30 Day Money Back Guarantee
All new Visual Idea Customers are eligible for the 30-day money back guarantee on all hosting packages upon written request, excluding VPS, Dedicated Servers and Domain Name Registrations. The definition of a new customer is one who has never purchased services from Visual Idea in the past. Also if a customer purchases a 2nd, 3rd, etc. hosting package and wishes to cancel this particular package they are not eligible for a refund. If you exceed your bandwidth limit within the first 30 days of service you are not eligible for the 30-day money back guarantee. If the TOS/AUP agreed upon when ordering has violated this voids your eligibility for the 30-day money back guarantee. Visual Idea reserves the right to deny the refund if we feel abuse of services has occurred.
(e) Payments (Dedicated Servers)
We do not offer a 30-day money back guarantee on Dedicated Servers. Renewal notices are emailed seven days before the service due date. If your billing method is Paypal you will need to manually pay your invoice every month by the due date at 12 PM EST. All renewals made with a credit card are expected to work on the day your card is charged. In the event you fail to pay your invoice by the due date, we reserve the right to suspend your entire account and a late fee of RM100 applies. The term "Account" describes all services provided to a customer as defined by the primary ownership email and physical address. If your invoice is still not paid by the 7th day past the due date on the invoice, we reserve the right to terminate your service entirely and reformat your server.
4. Cancellation and Early Termination Shared, WordPress, VPS & Cloud
Cancellation request must be submitted to the billing department
Cancellation request must be submitted from the main email address on file with KnownHost
Cancellation request must contain the main IP address and hostname of the hosting plan you wish to cancel